MTN Nigeria has cited damage to an underwater cable located overseas as the cause of the network connectivity issues experienced by its users.
This was revealed by the telecom provider in a statement on Thursday.
It was discovered that millions of users experienced communication delays as a result of the issue, which appeared to have affected both voice and data services.
Subscribers who are upset about the extended network outage and how it is affecting their everyday lives have gone to social media sites to air their complaints.
Some subscribers have voiced concerns about not receiving bank alerts, while others have reported unsuccessful efforts to make calls.
The telecom company did, however, reassure its clients that it was actively attempting to fix the problem and get services back up as soon as possible.
The statement read in part, “Bayobab Group acknowledges the ongoing disruptions affecting connectivity services in several West African countries due to breaks in multiple major undersea cables. Recognising the critical importance of consistent internet and communication services, we are fully committed to swiftly addressing these disruptions.”
“To mitigate the impact on our customers in the affected countries, our operations are actively working to reroute traffic through alternative network paths and engaging with our consortium partners to expedite the repair process for the damaged cables. Leveraging our robust and resilient network infrastructure, we aim to minimise service interruptions and maintain connectivity.
“We thank you for your patience and understanding as we work diligently to resolve this situation,” the telco stated.
Major national operators, such as MTN, Airtel, and 9Mobile, struggled with a widespread network connection issue a few weeks ago.
Calls could not be placed by subscribers because of technical issues linked to a fibre optic cable cut.
Gbenga Adebayo, the chairman of the Association of Licenced Telecommunications Operators of Nigeria, blamed the major fibre cuts performed by federal government-employed road contractors for the connection problem.
The ALTON chairman noted, “There have been significant fibre cuts across the country, and this has impacted connectivity today, but efforts are being made by affected telecom operators to rectify this situation.”
In a similar vein, numerous cloud service providers and internet service providers in South Africa were impacted by the cable disruptions.
In a statement on X, formerly Twitter, Vodacom said, “Certain customers are currently experiencing intermittent connectivity issues due to multiple undersea cable failures affecting SA’s network providers, including us. We apologise for any inconvenience caused.”
SEE POST:
